Incorrect registration crashing Pro 1.4

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    • 2016-Dec-27 at 12:24 pm #1908
      garyr2w
      Participant

      Hi,
      I recently purchased Trilobite Pro 1.4, and without reading the system requirements or the registration process, I first installed the program on a Windows 7 machine. When prompted for the registration key, I mistakenly entered the receipt # I received in my email. After that, the program crashed. Thinking this was an issue with Windows 7, I uninstalled it, and installed it on my Windows 10 machine. Same issue, because I mistakenly entered the wrong registration key and did not read the instructions first.

      What are my options at this point to get the program to work? Do I have to uninstall from my Windows 10 machine and re-install, re-register and wait for another key? Please advise.
      Thanks,
      Gary

    • 2016-Dec-30 at 12:24 pm #1909
      SWJ
      Participant

      Hi Gary,
      Is this the issue that was resolved using the hard reset as documented in the manual Trouble-shooting page?
      -Wayne

    • 2016-Dec-31 at 6:06 am #1910
      garyr2w
      Participant

      Yes Wayne, it is. Thanks for the follow up.
      Gary

    • 2018-Feb-26 at 8:51 pm #1980
      uspstracking
      Participant

      This bug is indeed a show-stopper, so we’ll make sure it gets addressed in the next release. In the mean time, us-pstracking.com one possible work-around is to hold down the shift key while launching Trilobite, which should reset the app completely, including the pending registration.

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